Trade guarantee

Commercial Warranty

The guarantee is valid under the conditions agreed here. Complaints for defects that could not be established at the time of delivery can be submitted within the time limits according to Bulgarian legislation.

For chairs with a guarantee, all components are covered.The commercial guarantee for the goods does not affect the rights of consumers arising from Art. 112 - Art. 115 of the Consumer Protection Act (CPA) - natural persons. • has the announced characteristics - material, dimensions, color, purpose. There is no lack of conformity in the case of possible differences in visual terms due to the specifics of the screens of the devices through which the electronic catalog of the company's website or the book catalog was viewed, as well as "differences" due to unreasonably constructed representations by on the part of consumers.• is suitable for ordinary use, for which similar goods of the same type serve - i.e. with normal and reasonable care of a good owner on the part of the user, with proper storage and use, consistent with the physical characteristics of the products as a whole and, often, the materials from which they are made.

Complaints are made by phone 0878132318 and in writing to email: garanciq@ stoleto.bg indicating the subject and grounds for complaint.

When presenting it, the user should present the product and its packaging (in the case of a label with a serial number) invoice and/or order number. A note from a courier company about the shipment received by him, certifying the purchase of the advertised product, protocols, acts or other documents certifying the non-conformity of the goods with the agreed, other documents substantiating the claimed claim on grounds. The customer cannot refer to and loses his rights under the provided Commercial Guarantee in the following cases: in case of lost purchase document (invoice), lost warranty card, in case of exceeding the permissible loads of the chair: up to 100 kg for a Standard chair and up to 130 kg. in the case of a custom-made chair, damaged during transport after receipt, after repair attempts by the owners or a person not authorized by the company, damage caused to the body or seat furniture with a sharp or hard object, when the products get wet or stored in damp rooms, when applied of damage due to unnatural treatment of the furniture (dropping during transportation, jumping from above, intentional steaming of seams, damage by force, improper installation, damage caused by domestic animals), in case of burning from heating devices and cigarettes, in case of damage caused by chemical and bleaching substances , when zippers break, if there are any, when there is a change in color as a result of unnaturally long exposure to direct sunlight, cases where attempts have been made to tamper with it, cosmetic defects referring only to the aesthetic appearance of the furniture and not affecting its work, lack of parts that have the nature of consumables (plugs and boots of chairs, screws, bolts, handles, etc.), in case of failure to follow the user manual according to the technical description, in case of an attempt to carry out repairs and eliminate non-compliance by unauthorized persons persons. It does not cover defects caused as a result of improper use of the items. The warranty is only valid if all conditions and requirements for safe transportation and installation are met.

Return conditions:

According to the General Terms and Conditions, the Customer has the right, without giving a reason, to refuse the ordered product within 14 days from the date of receipt. The only mandatory condition in this case is that the goods are in their original commercial form, without broken packaging/carton/ and without signs of use, tears, breaks, scratches. The costs of returning the goods are for the account of the Customer.

In case of non-fulfilment of these conditions, the company reserves the right not to accept the returned goods and, accordingly, not to pay the costs incurred when purchasing them from the customer. After receiving the returned goods on time and inspecting them, their value will be refunded to the Customer in full (without the services provided - delivery fee, installation fee, delivery fee, flat rate) within 14 days, starting from the date on which the Customer returned the electricity. Each Customer is obliged to store the products received by the company, their quality and safety until the moment of their return. Until the return of the goods by the customer, the risk of accidental loss or damage to the goods is borne entirely by the customer.

Addresses for return: City of Vratsa, 44 Bratya Miladinovi Street, phone 0878132318 Vencislav Totev