Product Returns

We strive to provide you with high quality products and an exceptional shopping experience. Please review our returns policy below, which allows you to return products within the first 14 days of purchase, no questions asked.

14 day return window

Our return policy covers a 14-day period from the date of purchase.

During this 14-day window, you have the option to return the product for any reason without the need to provide an explanation.

Right of return

To be eligible for a return, the product must be in its original condition, including all accessories, manuals and packaging materials.

Products showing signs of misuse, mishandling or damage caused by customer negligence may not be eligible for return.

Initiate a return

a. To initiate a return, please contact our customer support team on +359 878 132 318. We will guide you through the return process.

The product must be repackaged in its original packaging to prevent damage during shipping. Please include all original accessories.

Use the template provided in the box the package came in to complete the return form.

Shipping costs

For returns within the 14-day period, return shipping costs are the responsibility of the customer.

Recovery process

Once we receive the returned product and verify its condition, we will begin the refund process.

Refunds will be processed to the bank account provided on the form within 30 days. Please note that the time it takes for the refund to reflect in your account may vary from bank to bank.

Customer support

If you have any questions or concerns about our returns policy or need assistance with returns, please contact our customer support team. We are here to help you with any questions you may have.

Policy changes

Stoleto.bg reserves the right to update or change this return policy at any time without notice. However, any changes will not affect return requests for products purchased prior to such changes.

We hope you will be completely satisfied with your purchase. However, if you wish to return the product within the first 14 days, we guarantee a hassle-free, no-questions-asked return process.